CSC 240: Networking II

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Assignment 7

This assignment is based on pages 617 to 640.

1. When identifying the affected area you should determine if the problem affects a user, a group of users or:
2. A technician suspects that a recent change has created a new problem. Which reaction is probably less risky and less time consuming?
3. Identify one way to learn more about the causes of a problem?
4. What is the estimated rate of network problems occurring at the physical layer?
5. Identify two software-based causes for failure to connect to a network.
6. After implementing a solution to a network problem, what should be done before leaving the work area?
7. How should large-scale network repairs be implemented?
8. Identify one way to document network problems.
9. Why are help desk analysts often considered first-level support?
10. What is a change management system?

• Baseline
• Call Tracking System
• Late Collision
• Local Collision