ELE 202: Digital System for Telecommunications 2

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Assignment 9

1. Identify the PC Technician job function where the person is responsible for a PC before problems occur.
2. How do certification and advanced degrees help the career of a PC Technician?
3. The first certification choice for most PC Techs should be:
4. What are a few ways a PC Technician can remain current within the PC Industry?
5. Identify the Microsoft program that allows remote control of a customer's PC.
6. An indication that a PC Technician is doing a good job is:
7. What else does it mean to be a credible PC Tech beyond conveying confidence and being technically competent?
8. While on service calls, some companies may not want technicians to answer certain questions. Provide one example of this type of question.
9. Before making an on-site service call, the PC Technician should know the problem, what device actually needs servicing and what else?
10. When making an on-site service call, what should the PC Technician ask about data on the PC?
11. Why should users who cause a problem that ultimately ends in an on-site service call be trained in how to fix the problem in the future?
12. A technician is troubleshooting a problem. During the repair process, user data had to be backed up and subsequently restored to the PC. What should the tech do before leaving the job site?
13. What type of support requires the most interaction with customers?
14. How can customer complaints be a beneficial part of doing business?
15. The practice of selling counterfeit, preinstalled software on a computer is called:

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This page last modified on 08/25/2008