TEL102: Telecommunications 2

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Assignment 12

This assignment is based on pages 635 to 656.

1. A technician suspects that a recent change has created a new problem. Which reaction is probably less risky and less time consuming?
2. Identify one way to learn more about the causes of a problem?
3. What is the estimated rate of network problems occurring at the physical layer?
4. Identify two software-based causes for failure to connect to a network.
5. Why are help desk analysts often considered first-level support?
6. When it comes to the “security” of a troubleshooting solution, a worse consequence is:
7. While implementing a solution to a network problem, what should be done before leaving the work area?
8. How should large-scale network fixes be implemented?
9. Identify one way to document network problems.
10. A process or program that provides centralized network change documentation is called:

• Baseline
• Call Tracking System
• Escalate
• First-level/Second-level/Third-level Support
• Late Collision
• Local Collision
• Network Analyzer
• Network Monitor
• Protocol Analyzer